Reporting a Claim After Regular Business Hours
If you are unable to reach your independent agent after regular business hours, we provide an Emergency After Hours Phone Service from 4:30 P.M. through 8:00 A.M. Eastern Time, Monday through Friday, and twenty-four (24) hours a day on Saturday, Sunday and all holidays.
This service is available by calling toll-free 1-888-Claim-AO (1-888-252-4626)
Road Trouble Service
In need of Road Trouble Service now...call 1-888-TOW-AOIC
Our nationwide Road Trouble Service (RTS) program is available 24 hours a day, 7 days a week.
At the time you require the services of a towing company, call our toll-free number and you will be connected with a representative who will verify your coverage and assist you with finding a towing service.
Whether you need help unlocking a car, jump starts, changing tires, delivery of gas or oil, or towing of your vehicle, we are here for you.
How to Report a Claim:
If you're a Western Reserve Group policyholder and have experienced a loss, please contact your agent.
If you are unable to reach your agent, please contact Western Reserve Group After Hours Claim Service at
Call 1-800-362-0426 Opt 1 then Opt 1
Call your Wayne Insurance Group agent.
Be sure to give the date, time & cause of loss, your current address, daytime and nighttime phone number or current phone number of a contact person. Our Find An Agent page can provide the contact information for your local agent. If the loss occurs when your agent's office is closed, report the claim early the next business day. If you cannot reach your agent, call the Wayne Insurance Group Claims Department at 1-800-222-3873 x310 and leave a message.
For emergency claims (claims involving major damage to your home or business, or serious physical injury or death):
•Daytime Emergency Claims: If your claim requires immediate attention, you may contact a Wayne Insurance Group adjuster directly at 1-800-222-3873 x1.
•After-Hours Emergency Claims: If your claim requires immediate attention and our office is closed, you may contact a Wayne Insurance Group adjuster by calling our emergency phone at 1-800-222-3873 x1 then x8.
Roadside Assistance Claims
Progressive's Emergency Roadside Assistance exists for your peace of mind. If you purchased this coverage with your policy, it's available 24/7—just call 1-800-776-2778 at any time, and a representative will dispatch a roadside service professional right away.
All other claims
Claims Contact: 1-800-280-1466 - Option #3
Customer Service Contact: 1-800-280-1466